Shipping Notice & Express Tracking

2021 Mid-Autumn Festival Notice

Happy Mid-Autumn Festival !

Dear Customers,
It is Chinese national holiday on 19th - 21tst September and the customer service will be paused for this short period. We will reply to emails and process orders on 22nd September. We appreciate your understandaing for the inconvenience this may cause.

Zeesea’s social media accounts will try to remain active, however we’d like to remind you that our social media accounts are not responsible for answering order enquiries. Our Customer Service Team is more effective on regards of it. If you have any enquiry about the orders and want a prompt reply, please send an email to service@zeeseacosmetic.com.

Wish you all a happy Mid-Autumn Festival !



Sincerely! ZEESEA Team
7th Sep., 2021

-----------------------------------------------------------------------------------------------

Delivery delays

If you haven't received the products during the estimated shipping time,please track and confirm the status of your package on https://www.17track.net/en ,if the status of tracking information is abnormal,please contact us for knowing more.

Sometimes,it takes more days to ship from overseas due to COVID-19.Shipping time is subject to change. Due to one of the following conditions,including international shipping delays,custom clearances,busy airline route and so on.Its possible your delivery may arrive later than usual.Please give postal services time to deal with your packages.
However,sometimes tracking information can be incorrect,and packages are marked as delivered before they actually arrive,our package will most likely be delivered within a few days, but you could check with your neighbors or post office for more information in the meantime!

  • We will ensure you get your items again or refunds while you couldnt get the item.
  • We will ship again or refund when we make sure that the package is not delivered.

-----------------------------------------------------------------------------------------------

2021 Dragon Boat Festival Notice

Happy Dragon Boat Festival!
 
Dear Customers,
It is Chinese national holiday from 12th June - 14th June and the customer service will be paused for this short period. We will reply to emails and process orders on 15th June.
 
Zeesea’s social media accounts will try to remain active, however we’d like to remind you that our Social Media Accounts are not responsible for answering order enquiries. Our Customer Service Team is more effective on regards of it. If you have any enquiry about the orders and want a prompt reply, please send an email to service@zeeseacosmetic.com.
 
Wish you all a happy Dragon Boat Festival!

-----------------------------------------------------------------------------------------------

Shipping methods Notice

Due to the strict international security inspections and limited flights, international transportation might be delayed. Some countries such as Canada, Australia, and Switzerland may have parcels returned.  Once you find abnormal status of your package, please contact us via customer service email service@zeeseacosmetic.com. We will helop you change the shipping method immediately.Your enquiry will be processed in chronological order. Please understand that we are having large quantity of orders and we are replying to the emails with our best ability. 

Product restrictions

Because of shipping restricts,
we feel very sorry for having to inform you that
Reindeer Loose Powder 】 and 【Milky Way Setting Spray】has been declined by the Post office,
cause it is cosmetics products,not allowed to pass customs,
which we can hardly control.
And we will help you change the shipping methods.
Please wait patiently.
-----------------------------------------------------------------------------------------------

Express Tracking

When we ship, you will receive a shipping confirmation email.

Most of our orders are shipped within 1-3 business days of placing an order.

The email will contain the shipment details and a your tracking number.

You can click the tracking number near the bottom of the email.

Enter your tracking number at https://www.17track.net/en to track the status of your order.