You don't know what's in the box but that's where the fun lies! We guarantee that you get the value back in these mystery boxes sent to your door every month.
Why love it?
Super value, worth up to $70+ for only $32.
Cancel anytime before next month's box is sent out. The box is sent out on the 10th of each month.
Subscribe longer at a cheaper price.
We will surprise you with full-size products that haven't gone public.
Perfect gift for you and your loved ones.
Frequently Asked Questions
1.Does the shipping cost cover customs and taxes? We do not charge customers for customs and taxes fees.
2.When will I be charged? After your first order you will receive your initial charge. future payments will be charged on that same day every month (or once every 3, 6, 12 months depending on your plan).
3.When does my box ship and how long will it take to arrive? After the order is placed, your box is prepared and packed (10th of each month). for Priority Shipping,we estimate the box to arrive in 12-15 business days.
4.How do I cancel my subscription? You can visit your customer portal (zeeseacosmetics.com)and click the “cancel” button. You will be sent any remaining boxes per your most recent renewal but will not be charged again moving forward. Please be sure to cancel your subscription before your billing date to avoid renewing your subscription for the next cycle.
5.How do I reactivate my cancelled subscription? You can reactivate your subscription via your customer portal (zeeseacosmetics.com). When you reactivate your subscription, you are immediately charged for the next upcoming box.
1. You have a chance to skip the subscription for a month.
2. Skip and reschedule by sending an email to firstname.lastname@example.org before 10th for cancellation of the following month.
3.Please be reminded that subscription box of the same month contains the same products.
Sorry for the inconvenience, due to the lack of staff due to COVID-19, the service efficiency is being restored in an orderly manner, we will do our best to deliver the package to you as soon as possible, please be patient, Thank you for your understanding.
Improving your shopping experience at ZEESEA has always been one of our main focuses. We continue to upgrade and improve out shipping systems to provide you with a faster, more reliable service that guarantees the safety and delivery of your package with every order.
What countries do you ship to?
Our products ship from China to the following Countries:
Express Delivery Days
Standard Delivery Days
United Arab Emirates
We are very sorry to announce that at the moment, there are some areas with specific circumstances that we are unable to deliver to, including the following areas:
U.S: AA, AE, Air Force Post Office, AK, Alaska, AP, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific Fleet Post Office, GU, Guam, Hawaii, HI, PR, Puerto Rico
Denmark: The Faroe Islands, The Greenland, Greenland
Germany: APO, DPO, FPO, Busingen
Finland: Åland Eilanden.
Greece: Mount Athos
Italy: Campione D’Italia, Livigno, San Marino, Vatican City
UK: Montserrat, Bermuda, Pitcairn Islands, British Virgin Islands, Anguilla, Gibraltar, British Indian Ocean Territory, Cayman Islands, St Helena
France: Armées,Guadeloupe, Hub Armées, Ile de la réunion, Moule, Remire-Montjoly,
If you are prompted that there is no suitable shipping area when placing an order on the website, please direct any questions to our customer service email@example.com.
If you receive a refund email after placing an order, it may also be that there is no current delivery method, and the order amount will be refunded by the same method of purchase. Please direct any further questions to our customer service and we'll reply as soon as we can!
How long will it take to receive the package?
we are so sorry that during the COVID-19 period, international packages are experiencing longer transit times due to shipping carrier delays. During the special time, international shipping may take up to 3-6 weeks.
How are shipping rates calculated?
We calculate shipping costs by region, United States, United Kingdom, France, Bulgaria, Poland, Greece, Mexico, Singapore, Thailand, Malaysia, Vietnam, Turkey, South Korea, Italy, Austria, Slovakia, Sweden, Philippines, Australia, Netherlands, Belgium, Spain, Luxembourg, Ireland, Croatia, Czech Republic, Estonia, Hungary, Lithuania, Portugal, Romania, Slovenia, Denmark, Israel, New Zealand, Latvia : standard shipping $5.
Canada, Malta, Brazil, Switzerland, Norway, Chile, Cyprus, Finland : standard shipping $10.
Colombia:standard shipping $15
Order-to-Delivery Process is divided into two stages:
Order processing The processing time of an order usually takes 1-3 business days. This will include quality inspection, packaging, and the necessary paperwork for international orders. Processing time does not include weekends or holidays, and the processing of every order will be determined by time the order is accepted.
Shipping time: the time it takes for the shipping services to deliver the package to your address since they pick up the package from our warehouse. Shipping time varies depending on your specific location.
Please note: Order processing (quality inspection, packaging, paperwork, etc.) usually takes 1-3 business days and is not counted in the "transportation time". All packages have specific tracking information that is sent via email. All orders are processed and delivered on standard workdays, Monday-Friday, orders will not be processed or shipped on weekends or holidays.
When we ship, you will receive a shipping confirmation email. Most of our orders are shipped within 1-3 business days of placing an order. The email will contain the shipment details and a your tracking number. You can click the tracking number near the bottom of the email. Enter your tracking number at https://www.17track.net/en to track the status of your order.
If you haven't received the products during the estimated shipping time,please track and confirm the status of your package on https://www.17track.net/en ,if the status of tracking information is abnormal,please contact us for knowing more.We will ensure you get your items again or refunds while you couldnt get the item. We will ship again or refund when we make sure that the package is not delivered.
Sometimes,it takes more days to ship from overseas due to COVID-19.Shipping time is subject to change. Due to one of the following conditions,including international shipping delays,custom clearances,busy airline route and so on.Its possible your delivery may arrive later than usual.Please give postal services time to deal with your packages. However,sometimes tracking information can be incorrect,and packages are marked as delivered before they actually arrive,our package will most likely be delivered within a few days, but you could check with your neighbors or post office for more information in the meantime!
If tracking indicates that your package is in your destination country, please use your local courier's online tracking, as it may have more accurate tracking information. Alternatively, we recommend directly contacting your local post/customs office. The best way to do this is by simply locating your nearest post/customs office and visiting them in person. We recommend you physically visit the office to locate your package as your courier's online tracking may not recognize your USPS generated tracking number.
All international orders are subject to customs and duty fees as defined by the country of import. Duties will be determined by the country of import of your order based off product value. Duties and taxes are now included during checkout on all orders shipping to your country ! The delivery service will include the taxes, you will not be charged again. However, there are some specifit taxes caculation of your destination, please contact us if you meet with the taxes problem, we will help you deal with the problem.
British VAT: Starting from January 1st, no tax will be levied on the import of parcels, there is no need to pay VAT to the customs.
If you have additional questions about shipping, please visit the FAQ for more information, or click here to contact our customer service team firstname.lastname@example.org.
Am I able to return my purchase?
ZEESEA Cosmetics guarantees return on any damaged products, unopened products, incorrect orders where you received the wrong product/never received products, or if you are unsatisfied with your purchase.
How do I return my purchase and get a refund?
The returned products must be met with the following conditions.We will make the return and exchange for you.
Damaged products/wrong items
If you receive a damaged or defective product, you must report it within two days of delivery or receiving the order.
Please contact our Customer Service Team at email@example.com and provide a photo of the damaged or defective product along with a copy of the packing slip or order number.
If the product is deemed defective, ZEESEA Cosmetics will replace the product at no additional charge, you can choose to ship the products again without any extra fees or, if the above conditions are met, the corresponding payment will be refunded or exchanged with gift cards.
Unopened package products
If after receiving your purchase you'd like to return it, you can apply within 7 days from the date of receiving your product, but the following conditions must be met:
1) The original packaging of the returned product has not been opened or damaged
2) The product must be in the same condition as when it was when received.
If you have any questions, please feel free to contact our Customer Service Team at firstname.lastname@example.org. They would be happy to help you in any way possible and to answer your questions.
The returned shipping address will be provided after your returned request was approved by our customer service.
The customer is responsible for the shipping fee & handling charges 30% of the order amounts）.The shipping fee will not be refunded.The handling charges 10% will be refunded when the returned products was back to our warehouse as unopened package.
Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise.
Please do not mail any packages C.O.D., as they will not be accepted.
Never received products
If you haven't received the products during the estimated shipping time,please track and confirm the status of your package on https://www.17track.net/en ,if the status of tracking information is abnormal,please contact us for knowing more.
We will ensure you get your items again or refunds while you couldn't get the item. We will ship again or refund when we make sure that the package is not delivered.
However,sometimes tracking information can be incorrect,and packages are marked as delivered before they actually arrive,our package will most likely be delivered within a few days, but you could check with your neighbors or post office for more information in the meantime!
How long does it take for my customer to get refunded?
All returns will be credited to the original payments methods.Returns will be processed within 1-2 weeks of our office receiving your item. Approximately 5–10 business days. Processing time can vary between banks.
BE CRUELTY-FREE CHINA
Be Cruelty-Free is the dynamic global campaign from Humane Society International, launched in Europe, India, Brazil, China, New Zealand, South Korea, Canada, Australia, Russia, and in the United States via its sister organization The HSUS. Working with national partner groups, cruelty-free cosmetics companies, consumers, regulators and scientists, Be Cruelty-Free aims to change laws, policies and practices globally to create a world where no animal has to suffer and die for the sake of cosmetics.
From June 2014, companies manufacturing “general” cosmetics inside China will no longer be required to provide samples of new products to the government to be animal-tested. Instead, they will be given the option to conduct their own product risk assessment using ingredient safety data, including the possibility to rely on the results of non-animal test methods, provided the test methods are deemed scientifically valid by the European Union.
China’s animal testing laws do not apply to all general cosmetics that are sold in China. The laws depend on how and where cosmetics companies distribute their products to Chinese consumers.
Mainland China – China’s animal testing requirements mostly apply to cosmetics that are sold in physical retail stores in mainland China. If a company markets its cosmetic products in any physical stores in mainland China, then it has to file and register its products & ingredients in China which may require animal testing.
Hong Kong, Macau, and Taiwan – Cosmetics can be imported and sold in these regions without animal testing.
Sold Online – Cosmetics that are sold directly to consumers through e-commerce sites have never been required to test on animals.
Cosmetics that are made in China but not sold in China were never required to be tested on animals.
ZEESEA® makeup products belong to the category of general cosmetics, sometimes referred to as non-special use cosmetics, which are not legally required to be tested on animals under China’s laws. Animal testing is not acceptable, meanwhile we value customer safety which can be assured without animals testing.
ZEESEA® does not test on animals and only sources raw materials from companies that are not involved in the use of, or that do not commission the use of, animals for testing and who have no plans to do so in the future.
ZEESEA® encourages our suppliers to test for safety using non-animal methods and hopefully fund these methods. For customers, patch testing before use is advised. If irritation occurs, cease use and consult a physician.
I received one box already, my second one seems to be on the way, here's what I like:
The products are amazing, the eyeshadows I got were pigmented easy to blend and had good shimmers.
The powder I received and the contouring palette did a very good job and i was pleasantly surprised. The packaging looked good as well. They weren't too pigmented but still good their job.
The eyeliner and primer did a good job and lasted very well. And the overall value was slightly above 100€ for 5 items last month, overall the products were of very good quality and the box was worth the money.
Here's what I don't like:
I got absolutely zero information when my first package was being sent out, when it would arrive etc.
I'd love to get some information so in case it got lost in transit I can react quicker. On the second box I at least received a notification that my order was confirmed. But still no shipping information a week later by now. I wish they'd change that. When my current box arrives I'll give a little update.
Shilo Knauff (Post Falls, US)
Joy of the month
I always look forward to this box! I love the variety of products. The quality and value is amazing. The best beauty box I've ever had!
Chandra Welter (Portland, US)
Best Subscription Box Out There!!
I've been so pleased with and am always excited about this subscription box!!
I've been getting the boxes for a few months now, and they are ALWAYS amazing!! I added up all the products, and it's value is beyond $100...
I adore receiving this box so much!! I've cancelled all the other subs I had. This one I'll keep forever...
Anonymous (Woodway, US)
What a brand! I just adore and will always be a faithful customer, Zeezea is by far the ultimate in makeup and skin care, they know exactly what a woman wants and needs but also make it affordable, myself being disabled and having a budget am thankful to Zeesea, I wish I had it all! Lol! One day! Thank you!
R.M. (Neunkirchen, DE)
Ich habe mich sehr über den Inhalt meiner Augustbox gefreut. Der Lidschatten ist der Hammer, die Wahl der Produkte in der Box waren perfekt. Denn wenn ich ehrlich bin, hätte ich mir manche Produckte nie bestellt. Gott sei dank gibt es diese schöne BOX . Die mich eines besseren belehrt hat. Ich hätte nie gedacht das die Farben mir so gut stehen. Danke :-)
ZEESEA COSMETICS is dedicated to providing high-quality cosmetic products to the customers, making lives more colorful. Integrated with world art, ZEESEA makeup products will help to give your beauty that extra artistic splash. Each of our cosmetic lines is inspired by the wonder and beauty of great artists. Be sure to come back and check regularly, as we're sure to have new and exciting products to share with you.